A migrant helpline being used to advise on trivial issues, such as fixing kettles and complaints about food, is part of a £120million taxpayer-funded call centre.
The service is available 24/7 to migrants in accommodation and can be used to report a range of problems, from heating to NHS issues.
And operators at the call centre, run by charity Migrant Help, are being told to record every call concerning a broken item – no matter how minor.
However, the support service has been accused two times of failing to act before migrants went on to kill, The Sun reported.
A Home Affairs Select Committee report also said Migrant Help, which has received £120million of taxpayer funding since 2019, had ‘not been able to meet demand’.
By 2029, the Government’s contract with the charity is estimated to be worth £235million.
Meanwhile, the helpline as a whole is part of their £4billion Advice, Issue Reporting and Eligibility Service.
A Home Office spokesperson said: ‘This contract, along with its subsequent extension, was agreed under the previous government.
People thought to be migrants board a small boat in Gravelines, France on November 7, 2025
A migrant helpline, run by Migrant Help, being used to advise on trivial issues, such as fixing kettles and complaints about food, is part of a £120million taxpayer-funded call centre
‘All contracts are subject to review to ensure they continue to deliver value for taxpayers.’
It comes as hundreds of small boat migrants have reached Britain earlier this week following a two-week hiatus in Channel crossings.
Home Office Border Force vessels and an RNLI lifeboat made repeated trips into the middle of the Channel to pick up boatloads of migrants, with at least 300 migrants being brought to Dover.
It included one migrant brought ashore on a stretcher while receiving medical care.
The arrivals on November 6 were the first since October 22 after a 14-day period of high winds on the Channel.
So far this year, there have been 36,954 arrivals, not including figures from November 6, representing a 17 per cent increase on the same point in 2024.
The Daily Mail exclusively revealed plans had been drawn up to send small boat migrants to six military bases around the country as ministers come under growing pressure to close asylum hotels.
A list of sites from Surrey to Cumbria – all of which could be brought into use within weeks – has been compiled by the Ministry of Defence, the Mail on Sunday can disclose.
The plan would see migrants accommodated on Army training camps where facilities have recently been upgraded, but which are not currently being used by the military.
The bases include two sites in Norfolk, West Tofts and Wretham; Knook Camp in Wiltshire; Brunswick Camp in Surrey; Warcop in Cumbria; and Castlemartin in Pembrokeshire.
All the sites have been upgraded since 2020 and would be able to accept migrants immediately, defence sources have confirmed.
A Home Office spokesman said: ‘The government is furious about the number of illegal migrants in this country and in hotels.
‘That is why we will close every single asylum hotel – saving the taxpayer billions of pounds.
‘We have already taken action – closing hotels, slashing asylum costs by nearly a billion pounds and exploring the use of military bases and disused properties.’
The MoD was approached by the Daily Mail for comment regarding the matter.
