The Head of Public Events and Communications at Charterhouse Productions Ltd, Robert Klah, has spoken out about the ticketing problem media personality Felicia Osei experienced at the 2025 Telecel Ghana Music Awards (TGMA).
Felicia Osei expressed frustration on social media after she was denied entry into the Grand Arena for the TGMAs because security told her someone else had already used her ticket.
Speaking on Hitz FM, Robert Klah confirmed that they had received her complaint. He explained that the issue came up during their post-event review meeting.
“In our post-mortem discussions after the event, we received such feedback. That’s why I’m sharing some possible scenarios, because we discovered that some guests had shared their tickets with others,” he said.
Robert explained that the tickets used at the event were linked to a system that scanned and captured the face of the person who first used it.
Therefore, if someone else tried to enter with the same ticket, they would be blocked at the gate.
He apologised to Felicia Osei for the unfortunate situation she faced and assured the public that the organisers are taking the matter seriously.
“We’re really sorry for the embarrassment she may have experienced. We plan to meet with our ticketing vendors to understand exactly what happened,” he said.
Robert also made it clear that they intend to investigate the matter thoroughly to avoid such problems in the future.
“We want to get to the bottom of this so we can learn from it and prevent it from happening again. Once again, we apologise to Felicia. But based on our findings so far, it may have been caused by one of three possible reasons,” he added.
Meanwhile watch as King Promise wins Artiste of the Year at 2025 TGMAs:
AK/EB
