Resilience is key to long-term success in the hospitality industry in Ghana, Dr Nana Kweku Nduom, President of Groupe Nduom Ghana, has said.
He stated that the industry had faced major threats throughout the years, ranging from global health pandemics to safety issues, which might have rendered businesses unprofitable, leading to their collapse
The President also said this at the Coconut Grove Regency Hotel’s 25th anniversary of Nine Lessons, Carols, and Musical Concert, which was held at the hotel premises in Accra.
The event, ministered by Father Pallu Donatus, was graced by sterling musical performances by the Winneba Youth Choir.
Dr Kweku Nduom noted that global health challenges, including the Ebola and COVID-19 pandemics, pushed hospitality businesses such as the Coconut Grove Regency Hotel beyond the limit.
He indicated that the business was compel to rotate staff and integrate them into other businesses of the company instead of subjecting them to any other forms of dismissal.
The President further said in the midst of all these challenges, what had sustained the business all these years was resilience.
Additionally, he noted that faced with these obstacles, especially the fire outbreak that devastated the hotel some years ago, the hotel had to strategise by integrating resilient practices to ensure that business bounced back.
Highlighting the 25-year journey of the hotel, Dr Kweku Nduom said that through discipline, perseverance, and building good business habits, the hotel had provided services to the delight of the customers.
He also said that based on the resilience of the hotel throughout the COVID-19 and Ebola periods, the hotel could survive anything else that nature could bring.
Mr Ralph Ayitey, General Manager, Coconut Grove Regency Hotel, underlined that the hotel would continuously prioritise workers’ welfare and ensure that the hotel recorded the lowest levels of attrition.
He said the hotel would demonstrate the highest levels of professionalism by ensuring that customers get the best professional care and service.
The general manager outlined that the hotel would only advance if customers provided constructive feedback and recommendations on how they could enhance their services.
He said the hotel still remained committed to local content initiatives through the prioritisation of using local artisans, furniture, and bricks in all improvements targeted at ensuring Ghanaians were fruitfully employed to the betterment of Ghana.
—GNA
