- ANZ hit by outage on Christmas Eve
- ‘Intermittent issues’ reported on app
- Do you know more? Email tips@dailymail.com
ANZ is among several banks that have been hit by an outage with some customers experiencing issues accessing their accounts online.
The Big Four bank confirmed ‘intermittent issues’ had been reported on its goMoney app and internet banking services in New Zealand.
An ANZ spokesman apologised for the inconvenience and said the bank was working quickly to resolve the problem.
Bendigo Bank has also been impacted in Australia with customers having trouble accessing the phone app and e-banking services.
‘We are aware that our app and e-banking are currently unavailable,’ a spokeswoman from the bank said.
‘Our teams are working to restore [the] service as soon as possible.’
Social media users, who are customers of Bendigo Bank, were left outraged.
‘Bendigo Bank ruined Christmas,’ one wrote.
Another added: ‘Pathetic!!’
‘This is happening more and more with the Bendigo Bank app,’ a third added.
ANZ has been hit with an outage with some customers experiencing issues accessing their accounts online (pictured stock image)
Others said they are considering taking their business elsewhere as they have been affected by the problem on several previous occasions.
The tech issue has left many customers in rural communities unable to access essential banking services.
‘I am in a country town where they don’t have a [branch] so I am stuck,’ one person wrote.
Others said they were experiencing difficulties paying for fuel at a local bowser.
Some said the issue could derail planned festivities and family gatherings ahead of Christmas day on Wednesday.
‘If I don’t do the [trek] to town soon there won’t be a Christmas lunch in this house,’ one infuriated person wrote.
Meanwhile, there were 15 reports made by ANZ customers to Downdetector between 9.30am and 10.30am on Tuesday.
The website, which monitors internet outages among dozens of online websites, issued an update earlier to indicate customers are no longer experiencing issues accessing internet banking services.
‘Online access is available through internet banking and on mobile devices via the ANZ app and the newer ANZ Plus,’ the update stated.
Bendigo Bank customers made a massive 1,024 reports to the website at 10.24am.
‘User reports indicate problems at Bendigo Bank,’ the update from Downdetector states.
