Ocado has apologied after its website has gone down leaving customers unable to access their trolley to order.
The brand issued an apology on its X page as many users reported issues with their account.
In the last few minutes, hundreds have reported outages on their website, with website downdetector showing around 568 reports at one point.
Tagging the company online, one user said: ‘Hi Ocado, I’m struggling to login to update the items in trolley for order tomorrow.
‘Is there an outage on your website/app?’
Ocado has apologies after its website has gone down leaving customers unable to access their trolley to order. Picture: Stock
In the last few minutes, hundreds have reported outages on their website, with website downdetector showing around 568 reports at one point
Another user said: ‘I’m not having a good day – BT is back working but now Ocado is down (they are working on it) & I only have till 5.30 to do my order for tomorrow! Technology is a wonderful thing…’
In response, the company has issued a personal apology to most of the posts.
A spokesperson responded to one comment: ‘Hey, We’re so sorry you’re experiencing issues with our website right now.
‘We understand how frustrating this can be, and we truly appreciate your patience.
‘Our team is working hard to get everything back up and running smoothly. We’re hoping to have the site back online soon.’
It comes as an outgoing outage means thousands of BT customers are reportedly unable to access BT email services.
Outage-tracking site Downdetector shows reports of outages beginning to spike around 5am
Outage-tracking site Downdetector shows reports of outages beginning to spike around 5am, receiving more than 5,000 complaints from customers, BBC News reported.
On its website, BT has apologised to impacted customers and said it is ‘investigating the cause’. Other services including Broadband, TV and mobile packages appear to be unaffected.
A BT spokesperson told The Metro : ‘We’re aware that some BT email customers are unable to access their email on webmail and via the app.
‘We’re investigating the cause of this and we’re sorry for any inconvenience caused.’
‘Alternatively, customers can switch off wifi and use mobile data to access their email. No other BT service is impacted.’
One user wrote: ‘I can’t even put into words how angry and upset I am with [BT] just now, absolute nightmare and extremely unhelpful.’
Many customers expressed their frustrations at BT’s lack of visible communication about the status of their service.
