The Governing Board of the National Service Authority (NSA) has announced the inauguration of a Transition and Implementation Steering Committee (TISC) to oversee the Authority’s digital transformation agenda.
According to the Board, the move follows a letter dated 17 June 2025 from the Office of the President to the Minister of Youth Development and Empowerment directing the suspension of the existing deployment system, calling for an audit of its operations and instructing the design and deployment of a new digital platform.
The Board explained that the audit had been completed and had found the existing system unsatisfactory.
It indicated that the Minister had written to the Board to begin the necessary legal processes to ensure the contract for the audited system, which expired in August 2025, would not be renewed, and to take further steps toward designing and deploying a new digital platform that would guarantee transparency, security and real-time verification of service personnel postings.
It stressed that the TISC had been established to ensure a smooth and orderly transition from the current National Service Scheme digital platform to a new ICT-led system aimed at improving efficiency, transparency and service delivery.
The Authority outlined the Committee’s mandate as overseeing the phased migration from the legacy system, directing the design and deployment of a modern digital platform, and supervising its operationalisation across core functions including personnel enrolment, postings, payroll, allowances and scheme administration.
It further noted that acting under the directives of the Minister of Youth Development and Empowerment and deriving authority from the NSA Board, the TISC has the power to issue instructions to NSA departments and engage external partners necessary to achieve its mandate through the Governing Board.
The Authority named Dr. Wisdom Atiwoto, a member of the NSA Board and Director of Research, Statistics and Information Management at the Ministry of Health, as chair of the Committee.
Other members include Ms. Ruth Dela Seddoh, Mr. Shadrack Mensah, Ms. Elorm Goh, Mr. Benjamin Freeman Kusi, Ms. Jennifer Opong, Dr. Stephan Nwolley, Mr. Koku Abotsi, Mr. Japhet Kuntu, Mr. Nabil Abubakar Hussayn and Ms. Regina Obenewa Penrose as Secretary.
The NSA Board assured the public and stakeholders of its commitment to innovation, accountability and excellence in service delivery.
It emphasised that there would be no disruption in the fulfilment of its obligations to national service personnel as outlined in the National Service Act, Act 1119 (2024), and indicated that updates on the Committee’s progress would be communicated in due course.
With the collective expertise of its members, the TISC is expected to deliver a robust and future-ready platform that will anchor the next phase of the National Service Scheme’s operations.
By: Jacob Aggrey
