Prof Jane Naana Opoku-Agyemang is the Vice President
Vice President Professor Jane Naana Opoku-Agyemang has warned transport operators against exploiting passengers through excessive fares, long queues and safety lapses.
She emphasised that fairness and accountability must guide public transport operations.
“We want to ensure that no passenger feels exploited, whether through fares or queues or even lapses in safety protocols. We need to promote fairness, transparency, accountability in everything that we do, regardless the sector,” she said during an engagement with the Transport Ministry and some private transport unions on January 16, 2026.
Addressing transport union leaders, the Vice President urged them to closely monitor their members and ensure respectful engagement with passengers to avoid incidents that could worsen public frustration.
“So, I encourage that we also communicate clearly, fairly, respectfully with our passengers or the people who patronise our businesses. I want you as leaders to monitor your membership in order to prevent unnecessary negative comments and outcomes,” she said.
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She assured operators and commuters of government’s continued commitment to improving both passenger and driver welfare, noting that transport reforms form part of a broader national development agenda.
“I want to pledge that the government continues to provide the necessary support to improve the welfare of passengers and of drivers. You know we have the big push,” she stated.
Professor Opoku-Agyemang highlighted poor roads as a major constraint affecting transport services, stressing that road infrastructure impacts every sector of the economy and can even deny even emergency access.
“Fixing the roads is very important for us and at that time, it’s not just for the drivers or the passengers, but for all of us. It has implications for every sector, the road, the transport,” she stated.
“If I’m sick and I’m going to the hospital and the driver tells me that where I live has a bad road and so he’s not coming to support me, you can all know the implications so, it’s a very important intervention,” Prof Opoku-Agyemang stressed.
She said government is taking steps to modernise and expand transport services to improve access, affordability, and safety for the motoring public.
“We want to modernize and expand our transport services to promote and improve access, to ensure affordability and security for the motoring public. We are taking steps to improve the public transport system, not only by retooling, but also, all the state services, but especially all the private sector too,” she concluded.
MAG/AM
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