Nana Akomea has raised concerns over a new process introduced by the National Insurance Commission (NIC) for completing vehicle insurance, describing it as an obstacle to digitalisation.
In a Facebook post, he recounted difficulties he encountered after renewing his vehicle insurance and paying the premium to his insurance company.
According to him, the company informed him that he would receive a link to submit his Ghana Card details and photograph to the NIC to complete the insurance process.
He questioned the need for the additional step, arguing that his Ghana Card details and photograph were already in his insurance company’s database.
Mr Akomea said he completed the online process but repeatedly received feedback that his photograph could not be verified.
He added that after five unsuccessful attempts to submit his photograph, he gave up.
“Digitalisation is meant to make life easier for the citizen, but it seems some institutions have managed to turn it into an obstacle course,” he wrote.
Mr Akomea expressed uncertainty about the status of his vehicle insurance despite having paid the required premium.
By: Jacob Aggrey
