A woman has shared her frustrations over her experience with National Australia Bank, claiming her accounts were blocked when she tried to transfer $5,000.
Victorian woman Angela, who cares for her ailing mother, needed the money for a hospital bed after her mum’s health took a turn for the worse.
Angela claims when she tried to transfer the money from her mum’s account to her own, the money was blocked, along with access to her mother’s account.
Her access to her four personal accounts was also blocked.
‘I’m so peeved off at the moment,’ Angela said in a video she shared to TikTok.
‘NAB blocked the account. All the funds. I cannot access it, mum can’t access her funds either. I can’t access my funds and also my daughter can’t access her savings account because it’s got my name on it.’
Angela claimed she immediately went into a local NAB branch, where she was asked by the fraud department to bring her mother in person.
‘She got on the phone to me and said I have to bring my mum in, I said “I can’t, she’s in hospital”, and this girl on the line just would not listen to me,’ Angela said.
Angela (pictured) was blocked from transferring $5,000 from her mother’s NAB account
‘I said “my mum is acute at the moment” and she goes “well, you have to bring your mum in”, and I said “would you like me to bring my mum into the branch in a coffin?”
‘I was in tears and I passed the phone back to the lady in the NAB branch because I just couldn’t handle it.’
Angela said in her video that she understood the fraud department was essential and that it helped prevent customers from being scammed, but her case was different.
‘It’s getting beyond a joke, it’s stressing me out,’ Angela said.
‘It’s stressing my mum out and also my daughter because she’s going away soon overseas and can’t access her money.’
In another video, Angela claimed NAB had still not released the money or unblocked the five accounts three weeks after the initial transfer.
Eventually, Angela brought her mother into the branch, where they spoke to the elderly woman in a separate room to confirm the transfer.
Six weeks after the initial transfer, Angela said NAB had unblocked her account along with her daughter’s account.
Angela decided to cancel all of her NAB accounts, including her mother’s bank account, and transferred their money to another bank (stock image)
However, the block on her mother’s account and funds still remained.
Angela claimed she then sought a solicitor who wrote up a new power of attorney document which she passed on to NAB.
Eight weeks after the initial transfer, Angela said she received a phone call from NAB who informed her that her power of attorney had been approved.
Angela claimed it came with restrictions, including having to provide her mother’s medical bills and invoices in person and a fee to process a cheque.
She decided to cancel all of her NAB accounts, including her mother’s bank account, and transferred their money to another bank.
When contacted by NAB, a spokesperson told Daily Mail that it required the full names of both customers involved to proceed with internal checks.
