Telecel Ghana’s chief executive, Ing. Patricia Obo-Nai, has stressed the need for the connectivity industry to leverage Artificial Intelligence (AI) in order to enhance network efficiency and improve customer experience, but most importantly, ensuring these advancements are sustainable.
Addressing a high-level gathering of Chief Executive Officer and global leaders at the 2025 World Economic Forum in Davos, Switzerland on the role of artificial intelligence (AI) as a catalyst for sustainability, she said, “The use of AI to predict when maintenance is due, predict hardware failures and reduce service disruptions means less operational challenges, less movement of engineers across sites, efficient energy management leading to less carbon emissions, hence protecting our environment.”
She stated that, “AI can help to determine locations where we can deploy solar systems as we move to more renewable energy sources.”
The high-profile panel session, organised by Leaders on Purpose & Reuters on the theme: ‘AI as a Catalyst for Sustainability explored the potential of AI in driving sustainable growth and transforming industries.’
Telecel Ghana has incorporated AI to create personalised data and voice packages for customers, regardless of their socio-economic status, furthering inclusivity.
Additionally, through the Telecel Foundation’s Connected Learning programme, AI is also being used to introduce over 20,000 children to digital technologies, including robotics, empowering future generations with the skills necessary to thrive in the AI-driven economy.
In the conversation moderated by climate, environment and conflict analyst, Nazanine Moshiri, Ing. Obo-Nai shared multiple ex
mples of how AI is transforming connectivity in emerging markets and helping Telecel Ghana optimise its operations while maintaining a focus on environmental and societal impact.
“It is important that we adopt technological enhancements that make us more efficient while protecting the environment in which we operate. We also need to ensure that we are building businesses that are fit for the future. If we build an organisation that doesn’t take care of its environment and society then that business will not survive long term,” she explained
As part of the conversation about how businesses can thrive amid growing global challenges, Ing. Obo-Nai stressed the importance of building ‘future-fit’ companies.
“To build a resilient business, it’s critical that we meet the needs of today without compromising the future. We need to focus on climate change, resource conservation, and social equity. If society and the environment fail, businesses will fail too,” she added
Together with other speakers including Andy Poppink, CEO of JLL Global Markets and Mary de Wysocki, Chief Sustainability Officer of Cisco, the discussions explored how technology, sustainability, and equity intersect in shaping the future of the global economy
BY TIMES REPORTER
