British Airways‘ website, app and system are down leaving travellers unable to access their bookings.
The company’s website showed an error message as passengers tried to access their tickets.
According to The Independent, the message read: ‘We are experiencing high demand on ba.com at the moment. Thank you for your patience.’
The airline’s app is also showing an error message when loading, which states: ‘We’re sorry, something went wrong. Please try again later or contact us if the problem continues.’
MailOnline has approached BA for a comment.
The company’s website showed an error message as passengers tried to access their tickets
The airline’s app is also showing an error message when loading, which states: ‘We’re sorry, something went wrong. Please try again later or contact us if the problem continues.’ Picture: Stock
Some passengers have complained about not being able to check in to their flights. Picture: Passengers queue in the British Airways check-in area of Gatwick Airport as some flights are cancelled or delayed, in Horley, south of London on July 20, 2024
The system error has left passengers not being able to check in to their flights.
One passenger spoke of their fustration on X, saying: ‘Why is the website and app always down? I’m only trying to pay my holiday and it’s the same error every time it’s ridiculous.’
Meanwhile, another user, Kiefer Alexander, said: ‘@British_Airways Need help just booked a flight few hours ago, can’t check in now for my flight? Currently en route to Heathrow! Can you help with check in as the website is down! My flights at 18:05.’
The issue comes after a year where the company faced disruptiion caused by IT glitches.
In November thousands of passengers faced delays after a failture meant flights were unable to depart on time.
Customers reported being unable to check-in online, while pilots told passengers on aircraft they were being held on the tarmac as vital documents could not be processed.
Holidaymakers were seen standing in the cold waiting to board their flights yesterday evening, while some were stuck on planes awaiting clearance to take off.
Others were forced to wait for their luggage at the baggage claim area – and said British Airways’s communication was ‘appalling’.
The IT issue meant pilots have been unable to file flight plans electronically and had had to manually call into the operations centre at Heathrow.
The captains said they were also unable to file ‘load sheets’ which are critical to aircraft safety, as they calculate the weight and distribution of cargo, fuel and passengers.
This is a breaking news story, more to come shortly.
