Urgent action is being demanded as the homelessness situation at a number of popular Spanish holiday airports, including Mallorca and the Costa del Sol, reaches crisis point.
At Madrid airport, it’s estimated that around 400 people are sleeping rough, with many going out to work in the day and returning each night to sleep.
And the shocking scenario is now being reflected elsewhere, both on the mainland and the holiday islands. Malaga and Palma in Mallorca are also dealing with the problem which is said to be causing not only humanitarian issues but safety and health fears too.
At Malaga airport, it has even been alleged that staff have been bitten by fleas and bed bugs but this has been denied by the authorities. Workers say they have seen the insects ‘climbing up the walls’ near the departure gates used by millions of Brits.
Airport employees speak of being bitten and having to apply insect repellent before going to work
The appeal for urgent action is being led by the CCOO union which has publicly denounced the unsanitary conditions and lack of safety endured by workers at Malaga airport due to the presence of homeless people.
The CCOO union section in the airport authority Aena group has warned of ‘the serious situation that both workers and airport users have been suffering for months, due to the continued and growing presence of homeless people staying in various areas of the airport facilities, especially in the passenger terminals and transit areas.’
The union says that in recent months they have received ‘multiple complaints from workers from different groups, including cleaning, security, handling, customer service, shops, and catering, alleging unsanitary conditions, persistent smells, the use of restrooms as overnight areas, accumulation of belongings, occasional aggression, and a lack of effective intervention by the competent authorities.’
One tourist was overheard saying Terminal 4 was like a ‘disaster zone’ as one ‘occupant’ revealed some people had been living here ‘for years’
An NGO worker said authorities have been purposely making life for the homeless more difficult in the hopes they will leave the airport
And it has warned that ‘this poses a risk to occupational health and creates an environment of tension and insecurity that is absolutely incompatible with the normal conduct of business at an international airport.’
Whilst accepting homelessness is a deep-seated social problem, the union has demanded that this public company, as the manager of these facilities, assume its responsibility to protect the health and safety of its staff and airport users.
The CCOO (City of Workers’ Commissions) demands that ‘it urgently articulate, in coordination with the competent public administrations, such as the City Council, the Regional Government of Andalusia, and the Government Delegation, effective measures to provide an immediate response to this situation.’
Aena has responded that it is in ‘permanent and coordinated contact with the local and regional public authorities that have administrative powers in matters of social affairs and who are aware of the situation of the homeless people who spend the night at the airport.’
‘Airports are designed and equipped exclusively for passenger traffic and, therefore, are not prepared for people to live there. Local and regional public authorities are aware of this reality and are working to improve the situation of homeless people,’ they explained.
The group added: ‘Aena has implemented all necessary measures to ensure the well-being of passengers and airport workers, within its powers.’
At Malaga airport, there are around 70 people sleeping homeless each night, the vast majority in the arrivals hall.
‘There have been some tense moments with security and some workers, but nothing like what’s happening in Madrid,’ explains Antonio González, Secretary of Union Policy and Communications for the UGT (General Union of Workers’ Unions).
‘Things get a bit complicated between 2am and 5am in the morning, when the last flights arrive. Troubled and repeat offenders are monitored by security personnel and cameras.’
Mallorca’s main airport, Son Sant Joan in the capital of Mallorca is also reporting a substantial increase in homeless people living both inside the terminal and in the car-park.
Private security officers have been brought in to try and contain them in groups away from the main arrival and departure section and some of the doors are being locked at night.
There have been reports of trouble and thefts from local shops inside the airport. Some of the homeless people have been subsequently evicted. In some cases, matters have escalated, with complaints and restraining orders issued against these homeless people, as reported by airport staff.
Over in Madrid-Barajas airport, a ‘hidden city’ of the homeless has been allowed to balloon over the past 10 years.
The number of ‘unauthorised occupants’ – as they are called by the authorities – at the airport has gone from around 50 to almost 500.
While rough sleepers are nothing new at the travel hub, a recent spike in alleged violence and drug use among the community is becoming somewhat of a PR nightmare for tourism bosses, who fear holidaymakers could be put off travelling to the capital city.
This month, state-owned airport authority Aena was forced to fumigate several zones amid fears of a bed bug outbreak.
Madrid-Barajas is the largest airport in Spain and manages more than 65 million passengers each year, including hundreds of thousands of Brits.
But tourists arriving at the airport this week were visibly shocked by what they saw, with one overheard commenting: ‘This looks like a disaster zone.’
A woman was seen hunched over as she walked through the airport that is used by thousands of Brits
The regional government is said to be worried that airlines and countries like the UK will begin warning tourists about the risks they are exposed to at Barajas Airport
‘Some of them just drink all day and get themselves into a state, they are peeing and going to the toilet where they sleep, off their heads,’ an ‘occupant’ said
Pictures and footage taken by MailOnline show dozens of men and women sprawled out on the floor of Terminal 4, the epicentre of the crisis.
The ‘occupants’ are seen sleeping on every level of the terminal and in any spot they can find, including next to toilet entrances, behind the flight display screens and at restaurant tables.
It is so overwhelming for staff that they are considering filing complaints with the Ministry of Labour, citing the ‘more than obvious risk’ to their wellbeing, reports Spanish paper El Debate.
According to Spanish reports, some of the occupants have been found carrying knives, machetes and other homemade weapons, while crack and other drug use – and even prostitution – are reportedly common.
Terminal 4 is where the majority of the homeless live after they were relocated there by the authorities, having previously been spread across all of the airport’s four terminals.
Fernando, from Peru, has been living at Terminal 4 for several months.
He moved to Spain two years ago in search of a better life, but ended up on the streets when work as a removal man dried up and he couldn’t afford his rent.
‘You definitely have to sleep with one eye open,’ he told MailOnline while puffing on a cigarette just outside the arrivals hall.
Madrid-Barajas is the largest airport in Spain and manages more than 65 million passengers each year, including hundreds of thousands of Brits
While rough sleepers are nothing new at the travel hub, a recent spike in alleged violence and drug use among the community is becoming somewhat of a PR nightmare for tourism bosses
Terminal 4 is where the majority of the homeless live after they were relocated there by the authorities, having previously been spread across all of the airport’s four terminals
Up to a dozen officers from the National Police were seen checking people’s papers along the ‘main street’ of the ‘homeless city’
The number of ‘unauthorised occupants’ – as they are called by the authorities – at the newly-dubbed ‘zombieland’ airport has gone from around 50 to almost 500
‘There are some bad eggs here who will rob you while you sleep, they usually come out at 3am, they’ll take your phone, cigarettes, or whatever they can grab.’
Fernando insisted ‘we are not all bad’, but admitted there were a ‘bad few’ who are creating negative media attention.
He pointed to a puddle of urine on the floor, which he said was not an uncommon sight.
‘Some of them just drink all day and get themselves into a state, they are peeing and going to the toilet where they sleep, off their heads,’ he said.
‘I sleep in the corner, there is a group of us calm South Americans who look after one another, it can get quite dangerous.
‘A lot of the people are working for cash during the day in the black economy, then come back with alcohol and get drunk on whiskey and rum. Many have been living here for years.
‘The police come every three or four days and check people’s papers and ask some of them to leave – they are checking for people who have criminal records or are wanted by police.’
Fernando says he does not know what the solution is but knows the airport is a ‘life saver’ for many as it provides a much safer environment than the streets.
Those living at the airport were referred to as ‘people with very diverse profiles: without financial resources, with mental disorders, alcohol or drug addiction problems’
‘Occupant’ Fernando insisted ‘we are not all bad’, but admitted there were a ‘bad few’ who are creating negative media attention
Madrid-Barajas airport in Spain has become a ‘hidden city’ of the homeless that has been allowed to balloon over the past 10 years
He said there are people ‘from all over’ living here, including Europe.
One sleeping occupant was seen wearing a US Army uniform, while another, clearly intoxicated, was shouting gibberish in English.
A Spanish occupant was seen covered in bite marks, believed to be from bed bugs.
Up to a dozen officers from the National Police were seen checking people’s papers along the ‘main street’ of the ‘homeless city’, which runs across a hallway by the elevators on the first floor.
‘It’s not a good time, you don’t want to be walking through here,’ one officer told MailOnline.
Two security workers told this paper that they are ‘not allowed’ to speak out on the issue, but that if they could ‘boy, we could tell you some things.’
At night, National Police officers are seen donning face masks while patrolling the areas on three-wheeled segways.
Fights between the occupants are rife. One clearly intoxicated occupant was seen shoving a security guard during the night that MailOnline visited the airport. He was swiftly escorted back to his sleeping area.
The ‘occupants’ are becoming so overwhelming for staff that they are considering complaining to the Ministry of Labour over the ‘more than obvious risk’ to their wellbeing
Some of the ‘occupants’ are said to have been found carrying knives, machetes and other homemade weapons, while drug use is reportedly common
The occupants’ lives are said to be made more difficult by authorities who have removed benches and electrical outlets, limiting their sleeping hours and bring in certain foods
In a statement this week, the UGT trade union demanded ‘an urgent, coordinated, and effective response that guarantees both workplace and public safety, as well as dignified care for the affected group.’
It read: ‘Workers are exposed to dangerous situations in an environment that has not been designed or prepared for this type of problem.
‘Travelers themselves, unaware of this situation, are also suffering the consequences, facing an environment of insecurity unbecoming of a key infrastructure for the country.’
It blasted authorities for failing to tackle the issue, ‘neither Aena, nor the Community of Madrid, nor the Madrid City Council, whose mayor has classified these people as ‘political refugees,’ it fumed.
It said those living at the airport are referred to as ‘unauthorised occupants’ and are ‘people with very diverse profiles: without financial resources, with mental disorders, alcohol or drug addiction problems.’
The ASEA trade union has called for a series of bans in public areas of the airport, including ‘staying overnight, residing, wandering around, or using passenger rest areas’ without flight documentation.
But Gaspar Garcia, an NGO worker who has been feeding the homeless at the airport for years, blamed the airport’s relocation of the occupants as being behind a surge in incidents.
‘The current situation of the homeless at Barajas Airport is tougher than ever,’ he told RTVE this week.
‘The current situation of the homeless at Barajas Airport is tougher than ever,’ an NGO worker said
An NGO accused several media outlets of ‘exploiting’ the tensions between the homeless ‘to criminalise them’
A trade union has called for a ban of those ‘staying overnight, residing, wandering around, or using passenger rest areas’ without flight documentation
‘Instead of seeking housing or inclusion solutions, they have decided to relocate them to a very specific area – on the first floor of Terminal 4 – without basic conditions: no cleanliness, no security, no opportunity for real rest.’
Garcia is head of the Despega project at the Bokatas NGO.
He accused several media outlets of ‘exploiting’ the tensions between the homeless ‘to criminalise them.’
He also said authorities have been purposely making life for the homeless more difficult in the hopes they will leave the airport.
He said: ‘Benches and electrical outlets have been removed, sleeping hours have been limited… they’ve even prohibited us from bringing food from organisations like Bokatas, which was one of the few things they had left. It’s a strategy of attrition, to force them to leave the airport without giving them any alternative.’
Meanwhile, a blame game continues to engulf the different governing bodies.
President of the Madrid region, Isabel Diaz Ayuso, this week warned of an ‘international buzz’ surrounding the crisis.
According to respected Spanish daily El Mundo, the regional government fears airlines and countries like the UK will begin warning tourists about the risks they are exposed to at Barajas Airport.
The ‘occupants’ are seen sleeping on every level of the terminal and in any spot they can find
‘I sleep in the corner, there is a group of us calm South Americans who look after one another, it can get quite dangerous,’ an occupant said
President of the Madrid region, Isabel Diaz Ayuso, this week warned of an ‘international buzz’ surrounding the crisis
Laura Martinez Cerro, Director General of Tourism and Hospitality for Madrid, told the newspaper: ‘The situation at Barajas Airport could harm the tourist image of the Community of Madrid, eroding the perception of security so valued by visitors and to which so much effort is put.’
The airport technically falls under the administration of Madrid City Council, but the regional government of the Community of Madrid admits it is affected by the ongoing incidents – and is also blaming the national government for ‘not doing enough’.
‘We’re going to try to do whatever it takes,’ Madrid President Ayuso said this week.
‘As long as there’s even one person sleeping on the floor of the airport due to this situation, we can’t stand idly by and think this situation is over.’
Up to a dozen officers from the National Police were seen checking people’s papers along the ‘main street’ of the ‘homeless city’, which runs across a hallway by the elevators on the first floor
‘We’re going to try to do whatever it takes,’ Madrid President Ayuso said this week, regarding the situation
But Ayuso said the national government, led by Socialist prime minister Pedro Sanchez, could be doing more
In a statement this week, the UGT trade union demanded ‘an urgent, coordinated, and effective response that guarantees both workplace and public safety, as well as dignified care for the affected group’
Madrid President Ayuso said: ‘It’s an inhumane situation for these people, and certainly Madrid and Spain as a whole don’t deserve that image’
According to respected Spanish daily El Mundo, the regional government fears airlines and countries like the UK will begin warning tourists about the risks they are exposed to at Barajas Airport
However, Ayuso said the national government, led by Socialist prime minister Pedro Sanchez, could be doing more.
‘These are Aena facilities,’ the conservative leader said, blasting Sanchez’s ‘blatant refusal to act’ with ‘all necessary means’.
Aena, the authority that manages most of Spain’s airports, is state-owned.
‘It’s an inhumane situation for these people, and certainly Madrid and Spain as a whole don’t deserve that image,’ she added.
MailOnline has contacted Aena, Madrid City Council and the government of Spain for comment.
