The hearing offered consumers a platform to express their concerns and expectations
The Public Utilities Regulatory Commission (PURC) has held its regional public hearing on the proposed Multi Year Tariff Order (MYTO) for 2025–2030 at the Prempeh Assembly Hall in the Ashanti Region.
Held on Tuesday, October 14, 2025, the event formed part of the Commission’s ongoing nationwide stakeholder engagements aimed at promoting transparency and accountability in the tariff review process.
The session brought together key utility service providers including the Volta River Authority (VRA), Ghana Grid Company Limited (GRIDCo), Ghana Water Limited (GWL), and the Electricity Company of Ghana (ECG).
These institutions presented their finalised investment plans and justified the need for their proposed tariff adjustments.
The hearing offered consumers a platform to express their concerns and expectations regarding utility pricing and service quality.
Speaking at the event, the Executive Secretary of PURC, Dr. Shafic Suleman, emphasized the Commission’s commitment to balancing the interests of consumers and utility providers.
“The MYTO is not just a technical exercise; it is about people,” he stated. “This engagement is not necessarily to increase or reduce tariffs, but to listen to the concerns of consumers and ensure fairness in the final decision.”
Dr Suleman assured the public that feedback gathered would be carefully considered in PURC’s final determination of the 2025–2030 tariff structure.
On his part, Director of Communications at the Electricity Company of Ghana (ECG), William Boateng stated that the company has invested 460 million dollars to improve electricity supply for customers.
He revealed that ECG is currently facing a 400 million dollars debt, which has necessitated the proposed tariff adjustment.
“We want customers to understand that the increment is to help us sustain operations and continue delivering reliable power,” he said.
Also speaking at the hearing, Chief Manager of Special Duties at Ghana Water Limited (GWL) in Accra, Seth Eric Atiapah, highlighted the impact of illegal mining and pollution on their operations.
He explained that the pollution of water bodies
significantly increases electricity consumption during treatment, damages equipment, and contributes to operational debt.
“These challenges are crippling our ability to provide consistent water supply. The tariff increment will help us address these issues, pay off debts, and ensure the delivery of clean water to customers,” he added.
