- Jennie Berry was left shuffling up the stairs at Dalston Junction station
This is the shocking moment a disabled woman was forced to crawl up a flight of stairs at a London Overground station due to a broken lift.
Staff were seen giggling as wheelchair user Jennie Berry was left to shuffle up the steps on her bottom.
To add insult to injury, a technician announced that he had got the lift working just as Ms Berry reached the top step.
Station staff were heard joking to Ms Berry that she ‘could use the lift if she wanted’ at the exact moment she was finishing her 15-minute climb.
The frustrated passenger filmed herself struggling at Dalston Junction station in north east London after arriving late on Thursday night on an Overground train.
Wheelchair user Jennie Berry was left to shuffle up a flight of stairs on her bottom due to a broken lift at Dalston Junction station in London
A TfL spokesman apologised to Ms Berry, who is a campaigner for wheelchair users across Britain
Ms Berry said there was no assistance on the platform when she arrived at the station late at night, with staff only appearing as she completed her 15-minute climb
Ms Berry, 29, who was trying to reach her hotel outside the station on a visit to the capital, said she was most annoyed by the way she was treated by Transport for London (TfL) staff.
Assistance only appeared as she was three steps from the top of the stairs, where one man in an orange high-vis jacket could be heard telling the helpless passenger that the lift had been broken for a month, adding ‘Didn’t you know?’
After being informed that the elevator had been fixed, he was heard joking with a colleague: ‘She’ll be happy now.’
She said: ‘There was no signage from the station I’d left from to tell me the lift was out of order, and there was also no staff around on the platform to assist me in trying to get to another accessible station in the opposite direction and then try and get home from there.
‘So I crawled up this flight of stairs because my hotel was literally outside this station.
She added: ‘As a wheelchair user, I’m not the first person this has ever happened to and I certainly won’t be the last.
‘Things need to change for disabled travellers and quickly.’
Staff were then heard laughing at the helpless passenger as she reached the top of the steps
Ms Berry, 29, who was trying to reach her hotel outside the station on a visit to the capital, said she was most annoyed by the way she was treated by Transport for London (TfL) staff
The wheelchair user later hit back at comments directed at her video, saying that some people ‘didn’t get it’ and should ‘go back under the rocks and leave her alone’.
She added she was ‘one person of thousands who go through this’.
Mark Evers, Chief Customer Officer at TfL, said: ‘We’re deeply sorry for the distressing experience that Jennie Berry had while travelling with us and we are urgently looking into this incident with Arriva Rail London, who operates the London Overground on our behalf, to ensure that it doesn’t happen again.
‘We understand that lifts being out of service can have a significant impact on customers who rely on them, and we are committed to making transport in London more accessible.
‘We are also working harder to ensure that lifts are repaired quickly and that information about their availability is published promptly.
‘I regret that in this instance the necessary information wasn’t readily available.’