A global Australian clothing brand is being slammed for holding a swanky trip to Coachella as disgruntled customers accuse it of failing to deliver their orders.
Last week Daily Mail Australia revealed Peppermayo, founded in Adelaide by Georgia Wright and Huayi Huang, had been at the centre of complaints made by customers who claimed they had received no response about their missing orders.
But the founders appeared to be living large this week, hosting a VIP trip to Coachella for a group of social media influencers.
Videos on the company’s TikTok showed models strutting poolside in California, dancing to festival acts, piling into a branded jeep, and sitting courtside at an NBA game.
The comments beneath the videos were flooded with hundreds of queries from customers who claimed they were waiting for shipments.
‘Please can I have a update on my order? It says it arrived but it’s been almost a week and it’s not even here,’ one said.
‘Can you guys stop promoting your clothing when you aren’t even focusing on your current customers? I ordered over two weeks ago and it still hasn’t shipped,’ said another.
‘I ordered my bridesmaid dress for my sisters wedding over a month ago and it still hasn’t shipped. I’ve sent multiple emails. So ridiculous,’ a third said.
Videos on the company’s TikTok account showed models strutting poolside in California
‘Maybe you should ship out my order instead of posting a dumb TikTok,’ said a fourth.
Others simply asked, ‘Where is my order?’
The brand responded to many of the comments, telling each customer to ‘send us a DM and our team will look into your order’.
On Sunday it was revealed one customer claimed on TikTok that not only has Peppermayo not responded to their emails, but has also deleted comments she left regarding the matter on the brand’s Instagram account.
Sarona said: ‘Me getting ready to contact the police (A Current Affair) because Peppermayo keeps deleting comments on [Instagram] from me and other girls asking where packages are.’
Peppermayo commented on Sarona’s TikTok video apologising for the problem and asking the customer to send the brand a direct message so they can ‘look into this’.
The customer doubled down on her claim that her previous messages had gone unanswered and demanded the brand direct communications to her email.
A member of Peppermayo’s social media team replied: ‘Sorry lovely, please DM us your email so our team can look into this for you ASAP.’
Peppermayor customer Sarona was among the many customers who claimed they were still waiting for their order
The comments beneath the videos were flooded with more queries from customers who claimed they were waiting for shipments
Peppermayo describes itself on its website as a ‘Sydney based fashion biz with a diverse, trendy, female customer base’.
‘Over the last two years, their focus was to market their exclusive, in-house designs as the go-to outfit, suitable to women of all sizes,’ it reads.
‘Rapidly becoming their signature aesthetic, Peppermayo has become the hot new destination to shop all the latest fashion must-haves.’
The Aussie brand came under fire last year when a US customer went viral for sharing her order receipt for a dress that never arrived.
However, in that instance, a representative clarified the customer had been the victim of a scam by a ‘counterfeit website’.
The US customer purchased a dress for her homecoming dance from what she thought was Peppermayo but in reality, the site was called ‘Pepperrmayo’.
Daily Mail Australia has contacted Peppermayo for comment.
