Ing. Bismark Otoo, Accra East Regional General Manager of ECG
The Accra East Region of the Electricity Company of Ghana (ECG) aims to recover GH¢200 million from customers with outstanding debts during a two-week nationwide revenue mobilisation initiative.
The exercise, which begun on Monday, June 16, 2025, is expected to end on Friday, June 27, 2025.
Ing. Bismark Otoo, Regional General Manager of ECG, disclosed this during a media briefing at the Accra East Regional Office on Monday, while addressing staff on the procedures for the initiative ahead of their fieldwork.
Ing. Otoo clarified that the GH¢200 million target does not represent the total debt owed by customers in the region.
“However, it is the minimum amount the region aims to recover during the two-week initiative and ECG will continue regular efforts beyond the initiative to collect the remaining debts,” he explained.
He noted that staff have been organised into teams across all operational districts, including Makola, Roman Ridge, Teshie, Mampong, Dodowa, Kwabenya, Legon, and Adenta, to engage all categories of customers with outstanding bills.
These include residential, commercial, industrial customers, as well as ministries, departments, and agencies.
“We are pursuing all customers who owe debts, and no customer will be overlooked,” the ECG regional manager said.
In addition to field operations, back-office staff will be on hand to handle customer inquiries and resolve any arising issues.
Ing. Otoo emphasised that the initiative is not solely about debt collection. It also aims to enhance customer satisfaction and operational efficiency.
As part of the exercise, teams will inspect both postpaid and prepaid meters to identify and correct any discrepancies.
“This is also a chance for the region to ensure the precision and reliability of our metering systems. Our teams will examine both prepaid and postpaid meters to identify and resolve any irregularities. We strongly believe that this exercise will significantly improve our operational efficiency and customer satisfaction in Accra East,” he asserted.
Ing. Bismark Otoo revealed that specialised monitoring teams have been formed to oversee the operation, warning that any attempts to obstruct the process, through intimidation or illegal self-reconnections, will not be tolerated.
“We will take the necessary actions, including apprehension and prosecution of individuals who engage in such illegal activities,” he stressed.
Ing. Otoo urged customers to grant ECG staff access to their premises to carry out their duties.
“In cases where access is denied, a non-access sticker will be placed at a visible entry point, instructing the customer to contact ECG through the dedicated phone numbers provided.
“Failure to respond within 24 hours may lead to further action to recover outstanding debts,” he emphasised.
He assured customers that ECG staff will conduct themselves with the utmost professionalism and encouraged them to verify staff identity cards.
He also urged the public to report any suspicious individuals posing as ECG workers to the nearest ECG office or to the Police.
Ing. Otoo further encouraged all indebted customers to settle their bills immediately to avoid the inconvenience of disconnection and additional reconnection fees.
