A third-party Woolworths delivery driver has been slammed after they were captured on CTTV throwing a customer’s groceries onto their front porch.
The angry customer shared the footage on social media and urged other shoppers not to buy their groceries from unreliable apps instead of from the supermarket itself.
The CCTV showed the delivery driver walking up the driveway in the rain and carelessly tossing several bags onto the porch before taking a photo and leaving.
‘This grub bruised our fruit and busted a 2L milk,’ the customer captioned the footage.
‘I didn’t get his first throw on camera, but it was a big one, based on the bang I heard from three rooms away.’
The customer said the delivery driver was a ‘personal shopper’ working for a third party company and that these drivers are often unreliable.
‘Something like this seems to happen every time we use a partner driver,’ they said.
A Woolworths spokesperson said the incident was ‘disappointing’ and encouraged the customer to get in touch with their local store to resolve it.
One of Woolworths’ ‘personal shoppers’ have been called out after a customer’s CCTV camera caught them tossing several bags of groceries at the front porch
The footage prompted hundreds of viewers shared similar stories about their bad experiences with third party delivery services.
‘That driver should not be allowed to deliver if he thinks it’s even remotely OK to throw someone’s shopping onto the floor like that,’ one viewer wrote.
‘Woolworths use both DoorDash and Uber Eats to deliver some of their orders — I promise not all of us are this disrespectful,’ a second added.
Others defended Woolworths and suggested the customer shop there directly next time.
‘Woolies haven’t hired anyone. That’s a third party who’s picked your order up from a store,’ someone wrote.
‘To avoid this, pick a three-hour window that doesn’t say ‘partner driver’. Anyone who is not a partner driver is hired by Woolies, and Woolies can give direct feedback to truck drivers.’
A Woolworths spokesperson said the footage was disappointing and urged the customer to return any broken items
A Woolworths spokesperson encouraged the customer to return any damaged items for a full refund as soon as she could.
‘We are very disappointed to see this customer’s online order delivered like this,’ they told Daily Mail Australia.
‘We would encourage this customer to contact us directly with their order details so we can refund any damaged products.
‘If customers are ever unhappy with their experience, we’d encourage them to contact our customer hub or speak with their local store team’.
