ITA Airways says it prioritises passengers satisfaction
ITA Airways has written to GhanaWeb to clarify details contained in an earlier news story with the headline, ‘Ghanaian travelers stranded after ITA Airways and KLM cancel flights.’
In that report, it was indicated that the cancelled flights by ITA Airways caused inconvenience to travelers who were left stranded, without prior notice.
But after its own investigations, ITA Airways has written to the website to clarify the situation, stating that the cancellations had been announced in advance.
“ITA Airways takes the satisfaction of its passengers very seriously. In response to the recent cases involving passengers affected by the cancellation of flight AZ853 on November 25 from Accra to Rome, we have conducted a thorough review of the circumstances. Based on this review, we confirm that the cancellations were communicated well in advance,” the rejoinder from ITA stated.
Read the full details of the rejoinder sent to GhanaWeb below:
ITA Airways Statement
ITA Airways takes the satisfaction of its passengers very seriously. In response to the recent cases involving passengers affected by the cancellation of flight AZ853 on November 25 from Accra to Rome, we have conducted a thorough review of the circumstances.
Based on this review, we confirm that the cancellations were communicated well in advance. Only in two cases, the passenger’s contact details was incorrect, and both the airline and the booking agency were unable to reach the affected passengers directly. The company ensured that both passengers were reprotected on alternative flights at the first available opportunity.
Therefore, in accordance with applicable regulations, no entitlement to compensation arises. However, as ITA Airways remains committed to passenger care, the company will review any reasonable expenses incurred by the two passengers and evaluate reimbursement where appropriate.
We remain available for any further clarification or information.
MAG/AE
