Jetstar passengers were left stranded after the airline suffered a nationwide outage with disruptions expected to last well into the evening.
The budget airline confirmed at least four flights had been cancelled after it encountered ‘technical difficulties’ just before 2pm on Saturday.
‘We are experiencing some technical difficulties with our system at the moment,’ a spokesperson for the airline wrote on X.
‘Our team is working hard to get this fixed as soon as possible so we appreciate your patience in the meantime.’
The disruptions were understood to be impacting check-in kiosks at airports around Australia as well as in Bali and Japan.
Jetstar told Daily Mail Australia at 2.50pm the problem had been resolved.
‘An IT issue that impacted our check-in and boarding systems today has now been fixed,’ a spokesperson said.
‘Our operations are returning to normal however there may still be some flow on impacts to flights today.
Angry passengers wait to check in a Sydney Airport after an IT issue with Jetstar
Jetstar passengers were unable to check into their flights as the airline suffered a nationwide outage (pictured is a Jetstar kiosk at Melbourne Airport)
‘We thank customers for their patience and understanding and sincerely apologise for any inconvenience caused.’
However, the delays are expected to continue to impact flights through the evening.
Angry passengers took to X to vent about the disruptions to flights.
‘At this rate we ain’t going anywhere,’ one person wrote.
‘Been at the check in kiosk for 2 hours.’
‘Sydney exactly the same – 2 hours now – no comms,’ another said.
Passengers have been encouraged to check-in online if they can.
‘We appreciate customers patience and understanding and sincerely apologise for any inconvenience cause,’ a Jetstar spokesperson said.
