Microsoft‘s battle to fix a global outage ‘is not going as expected’ after its services including Outlook, Teams and OneDrive went down last night.
Millions of people have been affected by the outage which first began at around 6pm on Thursday with users reporting problems with Microsoft Teams.
The outage – which has yet to be fixed – has affected airlines, judicial systems and even national spy agencies around the world.
In its latest statement the Microsoft said it is working urgently to fix the issue affecting its services.
‘We’re continuing to work on recovering our frontend servers while implementing further traffic optimisation actions to improve service stability and increase capacity.’
The company added: ‘We appreciate your organisation’s patience and understanding while we work with urgency to resolve this incident.’
Affected products included instant messaging service Teams, AI service Copilot, Outlook emails and some aspects of its Cloud services.
At its peak, reported problems with Outlook reached 140,000 complaints by 6pm yesterday, more than 2,000 times the norm, according to monitoring website Downdetector.
Microsoft said Thursday night that efforts to restore services following a widespread outage were ‘not taking as expected’
In an update on Friday, the tech giant said that although it had managed to get servers operating multiple times overnight UK time, those servers had crashed.
OpenAI, the company behind ChatGPT, also reported experiencing issues across its platforms.
‘We’re investigating an issue with Microsoft connectors where new connections may be broken and tools are not working as expected,’ OpenAI said in a statement on its website.
‘We’ll share an update when we know more.’
Microsoft said it had tried several solutions to mitigate the problems, including isolating parts of its infrastructure and shifting traffic to alternate routes.
‘We’ve monitored the status of the changes applied to improve serviceability and confirmed that change is not taking as expected,’ the company said.
The tech firm provided regular updates on official Microsoft 365 accounts.
It had earlier directed people to a page on its website for updates, but users complained the page did not load.
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