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Post Office scandal LIVE: Alan Bates reveals he’s still waiting for compensation and Jo Hamilton says she was ‘gaslit’ for three years – as Fujitsu boss apologises for ‘appalling miscarriage of justice’ as he’s grilled by MPs

Post Office scandal LIVE: Alan Bates reveals he’s still waiting for compensation and Jo Hamilton says she was ‘gaslit’ for three years – as Fujitsu boss apologises for ‘appalling miscarriage of justice’ as he’s grilled by MPs


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What the Post Office hearing has been told

Here are the key moments during evidence given to the Commons’ Business and Trade Committee today as anger continues to build over the Horizon scandal:

  • Fujitsu Europe director Paul Patterson apologises to subpostmasters
  • Company says it gave evidence used to send innocent people to prison
  • Fujitsu admits a ‘moral obligation’ for it to contribute to compensation
  • Alan Bates and other campaigners criticise red tape and bureaucracy
  • He says compensation is ‘bogged down’ and pace of claims is ‘madness’
  • Ex-subpostmistress Jo Hamilton says it is ‘like you’re being retried’
  • Solicitor says only three of his 73 clients have received compensation;
  • Lord Arbuthnot wants redress process finalised by the end of the year.

WATCH: Live video of Post Office evidence

Watch live coverage from the Commons’ Business and Trade Committee today as the bosses of the Post Office and Fujitsu and Alan Bates are questioned:

Government ‘clearly could have done better’

Post Office Minister Kevin Hollinrake has admitted the Government failed to grasp the scale of the Horizon scandal in the past.

Appearing before the Business and Trade Committee, he said: ‘I don’t think we’ve been sufficiently challenging, no.

‘I mean, I think this wouldn’t have happened or it would have been resolved earlier if we’d been more challenging earlier.’

He continued: ‘I’m not going to blame any one of my predecessors specifically, but clearly we could have done better.’

Post Office evidence leaves MPs ‘shocked’

Evidence from the Post Office boss left MPs ‘fairly shocked’, Business and Trade Committee chairman Liam Byrne said.

He concluded the session by telling Nick Read: ‘You have left us, I think, fairly shocked actually.

‘You’ve not been able to supply the committee with key events in the timeline, such as when the Post Office first knew that remote access was possible.

‘You’ve told us that you haven’t kept evidence safe about what money was paid to you inappropriately and therefore is owed back.

‘And you can’t estimate the scale of compensation.

‘We are grateful for the moral commitment from Fujitsu that they will share in the compensation payment.

‘But that leaves us many questions which we need to put to the minister, which is the subject of our next session.’

Hopes for compensation payouts by August

Kevin Hollinrake, the Post Office minister, has now begun answering questions from the Business and Trade Committee.

He revealed the Government hopes that wronged postmasters might be able to get compensation by August this year.

‘I very much hope that will be by August. Not all the situation is within our gift, not all the moving parts are within our gift, that’s the difficulty with this,’ Mr Hollinrake said.

He added: ‘It’s not a deadline, it’s an ambition we want to deliver this scheme by. We’ve got to frame the legislation, we’ve got to then persuade people to come forward for compensation.’

Mr Hollinrake said: ‘No amount of compensation can ever make good completely what’s happened in the past. But compensation is important. For some people, they can draw a line under this in terms of seeking compensation quickly, easily and move out of the process.

‘That’s good for them personally, but clearly also good for the remaining people, because it shortens the queue.’

Mr Hollinrake (pictured below in Westminster last week) has previously argued that Post Office figures found responsible for the scandal should be jailed.

Current IT system ‘bears no relation’ to Horizon

Post Office boss Nick Read has said the current IT system used by postmasters ‘bears no relation’ to the old Horizon system.

He told MPs: ‘We have postmaster user forums, we have better communication, we’ve overhauled the system. There is no system failure that we’re aware of.

‘When a bug does occur, we publish it to all postmasters. We explain why it’s occurred.

‘We explain what the potential impact of that bug might be. So, the system is completely overhauled. It bears no relation whatsoever to the old system.’

Hundreds more victims could come forward

Post Office chief executive Nick Read has said there might still be hundreds of people who can go through the historical shortfall scheme (HSS) and that they should come forward.

‘I’m concerned. We specifically set up a scheme that we thought was simple and the idea was that people wouldn’t need legal representation,’ he told the Business and Trade Committee.

‘Now, clearly, if that is going to be problematic, or if we believe that there is consequential loss or other issues associated with it, we have an independent appeals process.’

He said he recognised that people may not want to go through that process.

‘I can understand that. But, by the same token, 2,400 people have been through the HSS scheme, 82 per cent of them have accepted offers. There may well be hundreds more out there and they should come forward.’

Post Office boss speaks of ‘culture of denial’

A ‘culture of denial’ was behind the Post Office dragging its feet over compensation for subpostmasters, its chief executive has said.

Nick Read told MPs he had not ‘seen any evidence’ that Post Office executives misled ministers, the courts or Parliament at any stage.

Asked whether he believed the Post Office prosecuted the innocent knowing the case to be flawed, he said: ‘I sincerely hope not. But I have not had evidence to that effect.’

Challenged over why his organisation fought the provision of compensation to those who were unfairly punished for so long, Mr Read said: ‘A culture of denial. I can only assume that that is the case.

‘It’s a lack of understanding and perhaps a lack of curiosity of really what is going on. I think that is the most important cultural challenge that I have in my organisation is to ensure that everybody in the organisation sees and understands absolutely what has been going on. I don’t think that was the case certainly when I joined in 2019.’

Did Paula Vennells mislead Parliament?

Post Office boss Nick Read declined to say whether he thought Paula Vennells misled Parliament in 2015 when she appeared before the same committee (pictured below).

Mr Read was asked if he would have said in 2015 that prosecutions against subpostmasters were sound, given he now was able to go back and read board minutes and documents from the period.

‘I don’t think I can give you a straight answer on that … I don’t think it’s my place to judge that,’ he told MPs.

He repeatedly said it was for the inquiry to look back at the scandal and how it was handled by former executives.

‘My job is to make sure that redress is speedily delivered to our victims and most importantly that I run the Post Office of today. That is my job. My job is not the investigative role that is being played by Sir Wyn, that is clearly his job. He initiated an independent inquiry. It’s now a statutory inquiry.’

Victims could be ‘in the tens of thousands’

Earlier today, lawyer Neil Hudgell said the Horizon scandal could be ‘in the tens of thousands’ if the families of affected subpostmasters are taken into account. Here is a video of his comments:

Fujitsu boss expects compensation discussion

Fujitsu’s Paul Patterson said that he has spoken to the company’s bosses in Japan and the company expects to have a conversation with the Government about how much compensation it should pay.

‘The reason why I can say what I said earlier is because that’s a conversation we expect on the conclusion to have,’ he told MPs on the Business and Trade Committee.

‘Our contribution to the fund, or redress or compensation, we expect to have that conversation with the relevant Government.’

Breaking: Up to 75 prosecutions a year

Post Office boss Nick Read said today that there were an ‘extraordinary’ number of prosecutions by his organisation against victims of the Horizon IT scandal, coming in at 55 to 75 a year between 2015 and 2019.

Post Office boss reveals impact of ITV drama

Post Office boss Nick Read said it has seen more postmasters impacted by the Horizon scandal come forwarded directly to it since the ITV drama Mr Bates vs The Post Office was broadcast.

‘What has happened as a consequence of the drama is that some 200 postmasters have come forward,’ he said.

‘We have had 31 who have come directly to us as a consequence of the drama. That is good, the raising awareness is a good thing as it is bringing people forward.

‘As we’ve said before, we shouldn’t assume that the drama in itself will bring people forward, so we will continue to try and do so.

‘You won’t be surprised but many postmasters tell us not to contact them and simply want to move on, which is a desperately concerning situation for us and people need redress.’

Post Office chiefs should be ‘held to account’

Post Office executives, if proven to have been aware of the Horizon issues and not sought to fix them, should be held to account, the head of the organisation has said.

Chief executive Nick Read was asked whether they should ever be allowed to sit on the board of any company if they allowed private prosecutions of subpostmasters to wrongfully go ahead.

‘If evidence is produced that there was some form of cover-up, then clearly action needs to be taken,’ he told MPs.

‘I think if there is a situation where there is culpability, then clearly people will need to be held to account.’

Fujitsu software developer ‘recorded concerns’

Over at the Horizon IT inquiry today, it has just heard that a Fujitsu software developer recorded his concerns with ‘duplicate transaction’ issues and the potential for it to impact ‘a number of high-profile court cases in the pipeline’,

Logging his concerns in November 2010, Gerald Barnes said: ‘The fast ARQ (audit request queries) interface does not provide the user with any indication of duplicate records/messages. This omission means that we are unaware of the presence of duplicate transactions.

‘In the event that duplicates are retrieved and returned to (the Post Office) without our knowledge, the integrity of the data provided comes into question.

‘The customer, and indeed the defence and the court, would assume that the duplicates were bona fide transactions and this would be incorrect. There are a number of high-profile court cases in the pipeline and it is imperative that we provide sound, accurate records.’

Video reveals Fujitsu boss apologising

Here is a video of Fujitsu Europe director Paul Patterson telling the Business and Trade Committee that he apologised for the ‘appalling miscarriage of justice’:

Post Office will provide ‘any form of redress’

Post Office boss Nick Read has said he is willing to provide ‘any form of redress’ that he can offer personally to wronged postmasters.

‘Would postmasters want to see senior executives? This is an offer, we don’t go and present ourselves,’ he told the Business and Trade Committee.

‘What I’ve said to victims – and I’ve been very explicit about this over the last couple of years – is that if there is an opportunity for any form of redress, is there some form of justice, some form of apology I can do on a personal level. I’m very very willing to do it.

‘I think we’ve heard … today the trauma that individuals have experienced can, in certain instances, be at least reduced or slightly reduced when they have an opportunity to speak to the head of the organisation that, ultimately, may well have been responsible for what they have been through.’

When asked how many postmasters had taken up the offer of meetings with senior executives, he said ’45 have so far’.

Fujitsu admits reputation has been damaged

Fujitsu’s Paul Patterson said he acknowledged the firm’s UK reputation had been damaged amid questions about whether the company would continue to bid for Government contracts as the Horizon IT inquiry continues.

He told MPs: ‘We provide many services to government across a range of services.

‘We have regular conversations with the department and the Cabinet Office about our performance. Going forward, we will look at every opportunity to determine whether we bid … in the open market or not.

‘It’s very clear that our brand and our value in the UK is under question, and we will look at all of those opportunities and decide yes or no.’

Who will appear in front of MPs this afternoon?

Two more people are yet to give evidence to MPs on the Commons Business and Trade Committee over the Horizon scandal today.

Kevin Hollinrake, the Post Office minister who has argued that Post Office figures found responsible for the scandal should be jailed, is to appear in the afternoon.

Carl Cresswell, director of business resilience at the Department for Business and Trade, will also appear later.

The hearing is taking place at the Thatcher Room in Portcullis House in Westminster.

Has Fujitsu made provision for compensation?

The European Fujitsu boss told the business and trade select committee the company has not yet made a provision for compensation for subpostmasters impacted by the Horizon scandal.

Paul Patterson said: ‘When this is done, we also expect to sit down with Government to determine our contribution to the redress. We have not made provision for that yet.

‘I can’t put a number on that yet, but when we get to that position we will absolutely have to make a provision for it.’

No more Post Office private prosecutions

Post Office boss Nick Read has said he does not think that the organisation will perform any more private prosecutions in the future.

‘I don’t think the Post Office would want to carry out private prosecutions,’ he told the Business and Trade Committee.

‘I’ve been very clear on my watch they won’t and I see no reason why they should continue to do so.’

Here’s the full story on MailOnline after a Fujitsu boss admitted the firm’s evidence led to innocent subpostmasters being jailed, but insisted it is an ‘ethical company’.

Paul Patterson said he is ‘truly sorry’ about the scandal and admitted that the firm has a moral duty to help compensate the victims. Click below to read the article:

Post Office could face £1billion in liabilities

Post Office boss Nick Read appeared to concede that the organisation could face liabilities of around £1 billion due to the Horizon scandal and related compensation claims.

The £1billion figure was put to Mr Read during his appearance in front of the Business and Trade Committee.

He began by saying he did not recognise the figure but, pressed again said: ‘I think what has been done in the last 10 days in terms of the potential to mass exonerate, that is going to obviously generate a lot of people coming forward.’

Asked for an assessment of the £1billion estimate, he said: ‘I think it’s unlikely to be that size, but it may well be.’

Bosses back move to quash convictions

The bosses of Fujitsu and the Post Office expressed support for the Government’s move to quash subpostmasters’ convictions.

Asked whether the technology giant accepts that everyone should have their names cleared, Paul Patterson (right), Europe director at Fujitsu, said: ‘It’s very clear from the inquiry the answer would be yes.’

Nick Read (left), chief executive of the Post Office, said his organisation shared that view, adding: ‘We’re very clear that we want to ensure that redress is done as quickly as possible. And the mass exoneration that the minister has put forward, we welcome that.’

Post Office boss criticised over lack of answer

The chief executive of the Post Office was criticised for failing to say when the organisation knew remote access to subpostmasters’ Horizon systems was possible.

When asked about the timeline, Nick Read told MPs: ‘I couldn’t give you an exact date on that.’

Business and Trade Committee chairman Liam Byrne replied: ‘Why can you not answer that question? It is fundamental to this case.

‘You must surely have had time in four years to cut to the heart of this issue, which is when did the Post Office know remote access to terminals was possible.’

Mr Byrne added: ‘I think we are both surprised and disappointed that you’ve not got that question answered on the table.’

Fujitsu: Software had bugs at ‘very early stage’

Fujitsu’s Paul Patterson said he did not know exactly when bosses first knew of issues related to the Horizon IT software, but that it had bugs at a ‘very early stage’.

When asked when management first knew of issues, Mr Patterson said: ‘I can’t answer a month or a year. There were known bugs and errors in the system at a very early stage.

‘I know there were bugs and errors when it was rolled out; in large IT projects there were will always be some bugs and errors, particularly of this scale.

‘The important thing is what do we do with that information. Did we share that information with the Post Office? Yes, we did.’

‘I don’t know’ why Fujitsu didn’t take action

Fujitsu’s Paul Patterson has said he is not aware why his company did not take action despite knowing there were glitches in the Horizon system.

‘I don’t know. I really don’t know. On a personal level I wish I did know. Following my appointment in 2019 I’ve looked back at those situations for the company and the evidence I’ve seen, and I just don’t know,’ he told MPs on the Business and Trade Committee.

‘What I do know is the inquiry is looking at this very point of who knew what and when, and the action they did or did not take to draw attention to the concerns. I just don’t know.’

Remote access to Horizon system confirmed

Paul Patterson, chief executive of Europe for Fujitsu Services, admitted there was remote access to the Horizon system, despite the Post Office’s repeated denials.

He told the Business and Trade Committee ‘we have already stated that there was remote access to the systems’, but said he did not recognise the characterisation of a ‘covert unit’ at Fujitsu gaining access to subpostmasters’ computers without their knowledge.

‘The support and the interventions remotely from Fujitsu has been documented and it is clear the Post Office was certainly aware of that remote access, and that was clear for some period of time.’

Nick Read (pictured below), chief executive of the Post Office, was asked whether he was aware but denied it. He said: ‘I’ve only been in the organisation since 2019, so it’s difficult for me to comment.’

‘Moral obligation’ for Fujitsu in compensation

Fujitsu’s Paul Patterson has conceded there is a ‘moral obligation’ for the technology giant to contribute to the compensation for subpostmasters.

He told MPs on the Business and Trade Committee: ‘I think there is a moral obligation for the company to contribute.’

He added that ‘it’s also important that the inquiry deals with these very complex matters’, and ‘in that context, absolutely we have a part to play and to contribute to the redress, I think is the words that Mr Bates used, the redress fund for the subpostmasters’.

Alan Bates is still waiting for compensation

Earlier, Alan Bates revealed his own compensation was submitted around the start of October and he is still waiting for his first offer – but does not expect to receive one until the end of this month.

He added that cases ‘hit a dead end once they go into the department’.

Jo Hamilton: ‘They gaslit me for three years’

Earlier this morning, Jo Hamilton (pictured arriving in Westminster) described how trying to secure compensation from the Post Office has felt ‘like being treated like a criminal all over again’.

She added: ‘They want you to justify every item and then there are forensic account reports and then you have to put everything into the machine and then months later it comes back and it just goes on and on. It’s like being retried.

Ms Hamilton also said: ‘They convinced me it was my fault. I wasn’t tech savvy 20 years – they convinced me I’d made a hash of it. They literally gaslit me for three years. I know a lot of the group and they are literally falling apart.’

Fujitsu gave evidence used to jail people

The European boss of Fujitsu has also told MPs the company gave evidence which was used to send innocent people to prison during the Horizon scandal.

When asked if the Japanese technology firm’s evidence was used for this evidence, Paul Patterson (right), chief executive of Europe for Fujitsu Services, said: ‘Yes, there was evidence from us.

‘We were supporting the Post Office in their prosecutions. There was data given from us to them to support those prosecutions.

‘The information shared with the Post Office as part of our contract with them was very clear – the Post Office also knew there were bugs and errors.’

Breaking: Fujitsu Europe boss apologises

Fujitsu Europe director Paul Patterson has apologised to subpostmasters as he appeared before MPs.

He told the Business and Trade Committee: ‘To the subpostmasters and their families, Fujitsu would like to apologise for our part in this appalling miscarriage of justice.

‘We were involved from the very start. We did have bugs and errors in the system. And we did help the Post Office in their prosecutions of subpostmasters. For that we are truly sorry.’

‘Obviously we had bugs in the system’

At the Post Office Horizon IT inquiry today, a former member of Fujitsu’s fraud and litigation support office has said a draft witness statement sent to her defending the software now causes her concerns her because ‘obviously we had bugs in the system’.

The inquiry heard Rajbinder Sangha was sent the draft statement on July 14, 2010 shortly after joining the company but was copied into an email chain a week later which saw colleagues discuss issues regarding duplicate transactions on the system.

The statement sent to Ms Sangha read: ‘To the best of my knowledge and belief at all material times the system was operating properly, or if not, any respect in which it was not operating properly, or was out of operation was not such as to affect the information held within it.’

Here is the exchange at the inquiry today:

  • Counsel to the inquiry asked the witness: ‘Did it not cause you any concerns about the reliability of the statement?’
  • Ms Sangha replied: ‘At the time, no, because I was not involved in producing a witness statement for going to court proceedings.’
  • The counsel continued: ‘Does it cause you any concern now?’
  • The witness replied: ‘Yes, it does.’
  • Asked why it caused her concerns now, Ms Sangha said: ‘Because obviously we had bugs in the system.’

Who is still yet to appear in front of MPs?

Attention has turned to the Horizon software at the heart of the scandal in recent days, with Nick Read, chief executive of the Post Office, and Paul Patterson, Europe director at Fujitsu, both due to appear in front of MPs later.

Kevin Hollinrake, the Post Office minister who has argued that Post Office figures found responsible for the scandal should be jailed, is to appear in the afternoon.

MPs will interrogate what Fujitsu and the Post Office knew about problems with the Horizon system and when.

Mr Read took over at the Post Office in September 2019, after the scandal emerged, and last year handed back around £54,000 in bonus payments linked to the firm’s co-operation with the public inquiry into the crisis.

Mr Patterson has been in his current role since 2019 but has worked for Fujitsu since 2010.

Jo Hamilton talks of ‘sickening’ cash return

Jo Hamilton (pictured arriving in Westminster this morning) said it was ‘sickening’ to think the money she repaid to the Post Office was being ‘played with’.

She was wrongfully convicted in 2008 of stealing thousands of pounds from the village shop in South Warnborough, Hampshire.

Ms Hamilton said she believed the cash she paid back was ‘hoovered into profit and loss’ by the Post Office, and that ‘it’s gone’.

Asked how she would feel if some top Post Office executives potentially received some of her money in form of bonuses, she told MPs: ‘It’s sickening really, to be honest.

‘The fact that we were shouting so loud at one point and everything was known, and yet our money was just being played with. You know, they look profitable at one point and it was our money.’

‘How much did the Post Office really know?’

Alan Bates said ‘everyone’s going to be surprised about how much was known’ early on by the Post Office and the Government about what was going wrong with the Horizon system.

Appearing before the Business and Trade Committee, the former subpostmaster who has led the campaign for justice said it is for the inquiry to establish the level of Fujitsu’s culpability.

‘My gut feel on this, having looked at lots of paperwork over the years, is how much did the Post Office really know in the early days and how much did government really know in the early days about what was happening at Fujitsu?

‘I think everyone’s going to be surprised about how much was known.’

Fellow campaigner Jo Hamilton added that if the inquiry finds Fujitsu is culpable, ‘they should pay their share’ of the compensation.

Jo Hamilton on ITV’s Good Morning Britain

Earlier today, Jo Hamilton appeared on ITV’s Good Morning Britain and spoke about how she began her fight for justice after meeting Alan Bates in 2009:

Alan Bates is ‘frustrated’ at redress schemes

Here is a video of Post Office campaigner Alan Bates saying this morning how he is ‘frustrated’ with the Horizon scandal compensation schemes:

Subpostmaster campaigner Alan Bates has told MPs the Horizon scandal is ‘madness’ and has demanded cases are sped up. Here is the story on MailOnline:

Alan Bates: ‘The whole thing is madness’

Leading Post Office campaigner Alan Bates has also slammed the bureaucracy involved in the Horizon scandal compensation schemes.

Mr Bates, who is part of the Group Litigation Order Scheme, said it was ‘bogged down’ in red tape.

Appearing before the Business and Trade Committee, he also agreed with the description by chairman Liam Byrne that officials processing compensation schemes were ‘not busting a gut’.

On his own claim, he said: ‘I think it was 53 days before they asked three very simple questions. It’s madness, the whole thing is madness. And there’s no transparency behind it, which is even more frustrating. We do not know what’s happening to these cases once they disappear in there.’

Jo Hamilton criticises compensation scheme

Jo Hamilton, the wrongfully-convicted former subpostmistress, has also now begun giving evidence to the Business and Trade Committee this morning.

She criticised the red tape and bureaucracy involved in the Horizon scandal compensation schemes.

Ms Hamilton told MPs: ‘It’s almost like you’re being retried … it just goes on and on and on.’

Problems with ‘duplicate transactions’ in 2010

Over at the inquiry which is happening simultaneously, there has now been evidence that in 2010, Fujitsu employees reported issues of ‘duplicate transactions’ not being removed on Post Office electronic point of sale service (EPOSS) machines operated by the Horizon system.

Responding to the issue flagged by his colleague, software developer Gerald Barnes said in a peak incident management system shown to the probe: ‘Duplicate transactions are listed in the spreadsheets produced and presented to court for prosecution cases.

‘These can give the defence team grounds to question the evidence.’

Mr Barnes added: ‘If we do not fix this problem, our spreadsheets presented in court are liable to be brought into doubt if duplicate transactions are spotted.’

Breaking: Alan Bates begins evidence

Alan Bates, the campaigning former subpostmaster on whom the recent ITV series centred, has now begun giving evidence via videolink to MPs at the Commons’ Business and Trade Committee hearing into the Horizon scandal.

Families of victims ‘cannot be compensated’

The Horizon scandal could be ‘in the tens of thousands’ if the families of affected subpostmasters are taken into account, lawyer Neil Hudgell said.

He told the Business and Trade Committee: ‘It’s not just the subpostmasters here that suffered greatly. There’s another class of people that cannot be compensated in a way. That’s the spouses, the children, the parents.

‘The spouses that have miscarried because of the stress of things, spouses that have committed suicide because of the stress of things.

‘The kids that have got behavioural disorders that ended up out of school early and whose adult life is now shattered because of that.

‘Parents that have died estranged from family members.

‘And that’s another strand of this scandal that needs to be looked at. In the same way as people that were not subpostmasters, but suffered financial loss directly, they are not compensatable at the moment.

‘So, the scandal is in the thousands, but it could be in the tens of thousands.’

Lord Arbuthnot calls for scrutiny of auditors

Lord Arbuthnot has said there needed to be scrutiny of Post Office auditors in the wake of the Horizon scandal.

He told MPs on the Business and Trade Committee: ‘The auditors either did or should have noticed that there was a potential liability building up within the Post Office that was likely to give rise to costs of, we now see, £1 billion. If the auditors failed to realise that, was it because they weren’t looking at the right things?

‘Or was it because they were ticking boxes? Or did they realise that and not bring it to the right people’s attention with sufficient oomph? I don’t know.’

Solicitor Neil Hudgell told MPs that while his clients overwhelmingly welcomed plans to exonerate convicted subpostmasters, there was concern about the ‘cheapening of exonerations’ over the fact some guilty people could also end up benefiting from the process.

‘The devil is in the detail of how it all unfolds,’ he said.

Before today’s hearings, a whistleblower claimed the Post Office could change accounts on the Horizon system remotely and without postmasters knowing from as early as 2001.

A source claimed senior managers would have had to be ‘pretty stupid’ to not know the Horizon systems could be altered.

The former employee of the Post Office, who worked in a Yorkshire call centre during the 2000s, said their helpdesk team could edit cash and stock on live terminals using the system. Here is the full story on MailOnline:

Sale system issues labelled ‘endemic’ in 2008

Over at the Horizon IT inquiry, a Fujitsu software developer has described issues with Post Office sale systems as ‘endemic’ in 2008.

Gerald Barnes logged a response to a complaint from an employee at a helpline in which he said there seemed ‘little point’ attempting to fix the Post Office’s electronic point of sale service (EPOSS), which was run by Horizon software, because there would be ‘many other’ issues to ‘catch you out’.

Mr Barnes recorded his response on a ‘peak incident management system’ – a system used to record and manage fault incidents.

The inquiry heard that on December 20, 2007, an employee of the National Business Support Centre flagged an issue of ‘discrepancies still showing’.

On January 2 the following year, Mr Barnes recorded his response to the issue raised, saying: ‘The fact that the EPOSS code is not resilient to errors is endemic.

‘There seems little point fixing it in this one particular case because there will be many others to catch you out.’

Mental health of subpostmasters has suffered

Dr Neil Hudgell said the mental health of many subpostmasters caught up in the Horizon scandal has suffered and can be improved through accountability,

The lawyer for subpostmasters told the Business and Trade Committee: ‘This isn’t about the flawed IT system and, in many senses, it’s about decisions made on the back of that flawed IT system. So, who made those decisions, who was responsible for that? Fujitsu are certainly part and parcel of that.

‘I think that it links back in a sense to why we need closure this year, because part of that for the good people here is accountability.

‘We, and the Post Office have seen this, we’ve got in excess of 100 psychiatric reports for people diagnosed with all sorts of depressive illnesses, post-traumatic stress disorder, paranoia, everything that you can possibly think of.

‘There are two things that come out with those reports that the Post Office are aware of. One of them is to bring about an improvement in mental health is accountability. And Fujitsu a part of that.

‘The other thing is closure to this litigation, closure to this compensation.

‘So, there is clear medical evidence that draws a link between the mental health of subpostmasters and this ongoing trauma around the whole Horizon scandal.’

Pictured below: Former post office workers celebrate outside the Royal Courts of Justice in London in April 2021 after their convictions were overturned.

Separate Post Office Horizon IT inquiry returns

The role played by Fujitsu in the scandal is also coming under the microscope today as the Post Office Horizon IT inquiry returns.

The probe is now hearing evidence from staff at the technology giant who assisted the Post Office with prosecutions.

Rajbinder Sangha, a former member of Fujitsu’s fraud and litigation support office, is facing questions this morning from the public inquiry’s counsel.

Just three of 73 clients have got compensation

Dr Neil Hudgell, executive chairman at Hudgell Solicitors, told MPs that only three of his former subpostmaster clients who had been criminally convicted had received compensation.

He said: ‘Within the convicted cohort of clients that we have, of the 73, three have been fully paid out.’

He told the Business and Trade Committee: ‘It sounds perverse to say this, but I’m not sure that enough resources are thrown at it in terms of the right results into the right areas.

‘For example, routinely with the overturned conviction cases it’s taking three to four months to get a response to routine correspondence.’

Asked by committee chairman Liam Byrne if government bureaucracy was ‘dragging its feet’, he replied: ‘That’s the only logical conclusion that that I can come to.’

Lord Arbuthnot wants redress sorted quickly

Lord Arbuthnot, a member of the Horizon compensation advisory board and a long-time campaigner on the Horizon scandal, said he would like redress for subpostmasters to be finalised by the end of the year.

Appearing before the Business and Trade Committee, he said: ‘This has gone on for more than 20 years. And if we can sort it out by the end of the year, that would be a welcome change. Let’s hope we can get it sorted out before August.

‘It’s essential for these people who are living hand to mouth, and some of them still bankrupt, that there’s money to be paid as soon as possible.

‘I hope it is a matter of weeks, rather than months. In some cases it will be a matter of months. But it must not be a matter of years, it mustn’t spill into next year.’

Photos show Jo Hamilton arriving for hearing

Wrongfully-convicted former subpostmistress Jo Hamilton has been photographed arriving in Westminster for the hearing today. She is set to give evidence later.

The Archbishop of Canterbury is facing calls to resign over links to disgraced Post Office boss Paula Vennells, who he is said to have supported for the Bishop of London role – despite the Horizon scandal.

Queen Elizabeth II’s former chaplain, Rev Canon Jeremy Haselock, has called for Archbishop Justin Welby to resign after claims emerged that he had endorsed Vennells for the position.

Church sources have claimed the Archbishop was supportive of Vennells when she was shortlisted to become Bishop of London in 2017, which is the third most senior role in the Church of England.

This was despite the suggestions that postmasters had been wrongly prosecuted for theft, fraud and false accounting. Here is the full story on MailOnline today:

What is Rishi Sunak doing about the scandal?

Prime Minister Rishi Sunak last week announced that the wrongly prosecuted in England and Wales could have their names cleared by the end of the year under fast-tracked legislation after growing pressure to take more serious action.

Those whose convictions are quashed are eligible for a £600,000 compensation payment, while Mr Sunak offered £75,000 to subpostmasters involved in group legal action against the Post Office.

The Prime Minister has faced calls to go further and bar Fujitsu from securing Government contracts and pursue the firm for compensation payments.

What is the Horizon scandal?

The Horizon scandal saw more than 700 subpostmasters and subpostmistresses handed criminal convictions after Fujitsu’s faulty Horizon software made it appear as though money was missing at their branches.

The Government has been scrambling to exonerate them and pay out compensation to those affected.

The long-running battle for justice accelerated dramatically after the public outcry provoked by the ITV drama Mr Bates Vs The Post Office.

The Horizon software started to be rolled out in Post Office branches across the UK in 1999 and over the subsequent years a series of subpostmasters were prosecuted over missing funds.

In 2019 the High Court ruled that Horizon contained a number of ‘bugs, errors and defects’ and there was a ‘material risk’ that shortfalls in Post Office branch accounts were caused by the system.

The scandal has been labelled one of the worst miscarriages of justice in British history.

Mel Stride wants to wait for inquiry outcome

The Work and Pensions Secretary has said it was important to await the outcome of the inquiry into the Horizon scandal, ahead of the questioning by MPs today.

Mel Stride told Sky News: ‘We have moved so swiftly to make sure that we bring justice, that we exonerate those people as quickly as possible, that we have the right compensation schemes in place so that we’re able to compensate people as quickly as possible.

‘As to justice and what may follow, I do think it’s important that we have a thorough, independent process and we set that up some couple of years back to make sure that we have a really thorough investigation.’

Bosses from the Post Office and Fujitsu are being grilled by MPs as recriminations for the Horizon scandal continue. Read today’s full preview on MailOnline:

Schedule for today’s Post Office hearing

The following people are giving evidence to MPs on the Commons Business and Trade Committee over the Horizon scandal today:

  • 10am: Dr Neil Hudgell, executive chairman of Hudgell Solicitors
  • 10am: Lord Arbuthnot of Edrom.
  • 10.30am: Alan Bates, founder of the Justice for Subpostmasters Alliance
  • 10.30am: Jo Hamilton, former sub-postmistress.
  • 1130am: Nick Read, chief executive of the Post Office
  • 11.30am: Paul Patterson, director of Fujitsu
  • 12pm: Kevin Hollinrake MP, Minister for Enterprise
  • 12pm: Carl Cresswell, director of business resilience at the Department for Business and Trade

Welcome to MailOnline’s Post Office liveblog

Good morning and welcome to MailOnline’s live coverage as the bosses of the Post Office and Fujitsu and the former subpostmaster who has led the campaign for justice in the Horizon scandal are being questioned by MPs today.

The Commons’ Business and Trade Committee is examining what more can be done to deliver compensation for victims of what has been labelled one of the worst miscarriages of justice in British history.

Nick Read, chief executive of the Post Office, and Paul Patterson, Europe director at Fujitsu, are both due to appear.

Alan Bates, as well as wrongfully-convicted former subpostmistress Jo Hamilton, are set to give evidence from 10.30am, followed by Mr Read and Mr Patterson from 11.30am.

Key Updates
  • Post Office could face £1billion in liabilities

  • Alan Bates: ‘The whole thing is madness’

  • Jo Hamilton criticises compensation scheme

  • Just three of 73 clients have got compensation

  • Lord Arbuthnot wants redress sorted quickly

  • What is the Horizon scandal?

  • Schedule for today’s Post Office hearing





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