A ‘nightmare’ strata company is under investigation for allegedly failing to pay tradies and ignoring its customers.
Daily Mail Australia can reveal Dexterity Strata, which is based in Sydney, is under investigation by NSW Fair Trading.
The regulator has appointed its own managers to run the business and its associated companies while it looks into allegations from angry customers questioning whether the company was ‘still in existence’.
One Dexterity Strata customer, who lives with his wife in an apartment block in inner-city Sydney, slammed the company’s lack of communication.
‘They were great in the moments after we signed our building up – then we barely heard anything from them at all,’ he told Daily Mail Australia.
‘We’ve had a major works project planned for years and there has been zero movement on it since they took over.
Dexterity Strata, which is based in Barangaroo in Sydney ‘s CBD, is being investigating by NSW Fair Trading (pictured: one of the firm’s managed properties, as promoted by the company)
Depak Mishra, is listed as the company’s managing director on LinkedIn. He has been contacted for comment
‘They rarely respond to emails or concerns and the Google reviews of the business are horrific.
‘Who knows how many customers they have but strata is huge business nowadays.
‘The whole system needs reform – there is barely any onus for strata companies to do anything, except around the time of the annual general meeting, and in raking in levies.
‘Who knows what’s going to happen next? We’re all really worried.’
Daily Mail Australia approached Dexterity Strata for comment. Depak Mishra, who is listed as the company’s managing director on LinkedIn, was also contacted.
Dexterity Strata boasts of offering a ‘premium, personalised and friendly service’.
‘Our mission is to provide a (sic) unmatched strata management service,’ its website states.
But the company has been inundated with one-star ratings on Google reviews – the lowest it is possible to give.
Dexterity Strata has been inundated with one-star ratings on Google reviews – the lowest it is possible to give (pictured)
‘It’s a complete nightmare dealing with them,’ wrote one furious customer.
‘Their communication is practically non-existent, taking weeks to provide a pitiful response.
‘Their customer service is absolutely abysmal, showing no regard whether you’re an owner or a tenant. Avoid them at all costs.’
One customer dubbed them ‘absolute garbage’.
‘This strata company won’t pay any tradies their owed money or return calls or emails,’ the wrote just a day ago.
Another branded the company ‘dodgy as hell’, while a frustrated customer said they had been forced to arrange all works themselves.
‘Once their service contract is signed, they disappear,…. don’t answer calls,’ they said.
The regulator has appointed its own managers to run the business and its associated companies while it investigates allegations from angry customers questioning whether the company was ‘still in existence’
A spokesperson for NSW Fair Trading told Daily Mail Australia they are ‘investigating this business’ but said they could not reveal more details because the investigation is ongoing.
‘NSW Fair Trading has appointed a Manager over the business and associated companies under Section 126 of the Property and Stock Agents Act 2022,’ the spokesperson added.
Under the act, a manager can be appointed for several different reasons relating to concerns over the running of the business.
Daily Mail Australia has seen correspondence from Hayes Advisory informing landlords that the firm had taken over the running of Dexterity Strata.
‘The appointment requires that we take full control of the Companies’ businesses, which we have, and conduct a preliminary review of same, which is underway,’ the letter stated.